What exactly is Helix Passport?
It’s a guide to the places in the city that are worth your time, and a passport people carry to work through it. We visit every place in the guide before signing it up. When someone goes, their visit gets stamped in their passport, and once they collect the stamps that business asked for, they get the reward that business offered. For the business this is not a loyalty program: a loyalty program brings back your own customer, and this brings you the customer of another good place who didn’t know you yet.
How do you choose which places get in?
Most of the time the name reaches us through someone who has been there. Sometimes we find it ourselves, and the minimum we ask for is four stars in reviews. Then we go to the place like any customer, we pay for something and we watch how it’s run. If we liked it, that’s where we talk about the project. We don’t filter to feel special: whoever arrives with the passport trusts that what we recommend is worth their time, and that’s what makes being in it mean something.
Can I sign my business up on my own?
There’s no button to sign up and appear. Write to us and tell us about your place: if it makes sense to us we’ll go see it, and we talk from there. It takes longer than filling out a form, and that’s on purpose.
How much does it cost to be in Helix Passport?
$350 Mexican pesos a month, tax included, with an invoice if you need one. There’s no binding contract and no minimum term. That price covers your place in the guide: your profile and your pin on the map, your stamps and rewards for the customer, and entry into the prize of the month. The first month also includes the printed material and the NFC tags for your place.
Does Helix Passport take a commission per sale?
No. The monthly fee is the only thing Helix Passport charges. What you charge your customers is yours; if you take card payments, the only deduction is the payment processor’s fee, which is the same one you’d pay with any terminal.
Does Helix Passport deliver?
No. Helix Passport has no drivers and offers no delivery service. If your business already has its own drivers, you can turn on delivery: orders come in through the app and your own people deliver them, with the dispatch board and tracking included. If you don’t have drivers, your customers order for pickup or eat in.
Which cities does it work in?
The guide started in La Paz, Baja California Sur, and that’s where it gets used the most today. It gets built city by city, as we go: explorers choose where they’re exploring from and see the places in that city. If your business is in another city, write to us and we’ll look at it.
What kinds of business fit?
Restaurants, cafés and bars; barbershops, salons, spas, tattoo and nail studios; gyms, yoga studios and clinics; hotels, hostels and cabins; tours and activities; shops; and custom services such as workshops, laundries, photography and events. When you sign up you pick your trade and the app configures itself for it. If you do two things at once, they split into tabs inside your same catalog, at no extra cost.
Do I have to type in my menu dish by dish?
No. You take a photo of your menu — printed or on a chalkboard — and the AI reads the dishes with their descriptions and prices. You review and fix whatever needs it before saving, because a misread price is real money lost. From then on it translates itself into English, German and French.
What do you give me to put up in my place?
Your first month includes, at no separate cost, the material for your place: a sidewalk sign, a counter QR stand with NFC (carrying your business code, the most important one) and 10 more NFC stickers for your tables or your digital menu. The customer taps their phone or scans the code; both lead to the same place.
Do I need to buy equipment or install anything?
No. Everything runs in the browser: a phone, a tablet or a computer with internet is enough. There’s no software to install and no terminal to buy. If you already have a card terminal, you can keep using it.
Do my customers have to download an app?
No download is required: Helix Passport opens in the phone’s browser and can be saved to the home screen like any app. They do need to create their passport with their name, their phone and a PIN, which is what lets us keep their stamps.
How long until my business is ready?
Setup happens in a single session, usually the same day. We walk you through loading your trade, your catalog, your photos, your hours and your reward, we test a stamp and an order together, and we publish your profile.
How do stamps and rewards work?
You decide what you give and how many visits it takes: a coffee at two stamps, a dessert at five, whatever you prefer. A stamp is only recorded when the customer comes to your business: they show their code and your staff scans it. Monthly stamps reset each month, and progress toward your reward is kept.